Memphis, TN
UMRF Ventures places screened, trained employees inside your operation. Our team works with your tools and follows your standards, so you are fully in control of the work. You get the outcome you need while your senior employees focus on the roadmap.
The problem
Here's why
Every departure resets institutional knowledge and pushes escalations back onto your senior employees, but we can help mitigate this impact by hiring and retaining top talent for the services you need.
MetricNet 2023 Service & Support BenchmarksEmployers want experience for junior roles, so we'll build your junior bench.
Deloitte 2025 Global Human Capital TrendsWork that can't be delegated, lands on the people hired to build the roadmap. We address this gap by providing a dedicated talent pipeline tailored for you.
Deloitte 2025 Global Human Capital TrendsMemphis has the talent. The pipeline connecting it to enterprise IT work is what's missing.
Engagement models
Most partners start narrow with one queue, one function and expand once the working relationship is proven.
Our employees join your team and work your tickets in your systems, following your standards and change process. You direct the work; we handle sourcing, training, supervision and continuity.
Best for: teams that need capacity inside an existing process.
We take responsibility for a defined function such as a tier-1 queue, an access-request workflow, and a monitoring rotation and report on it. You get an outcome rather than headcount to manage.
Best for: functions you would rather not run day to day.
A scoped, time-boxed engagement: an access review, a compliance evidence push, a migration backlog, a documentation effort. Defined start, defined finish.
Best for: one-time work with a deadline.
Not sure which fits? Give us a call to find out the fastest way that we can get you the outcome you need. Tell us which problem is needing attention.
Services
Six practice areas. Each links to detail on scope, tooling and how we staff it.
Multi-channel tier-1 and tier-2 support: ticket triage, password and access requests, device and application troubleshooting, escalation handling.
Security operations support, alert triage and escalation, threat monitoring, and analyst capacity for your existing security stack.
Provisioning and deprovisioning, entitlement reviews, access certification campaigns, and joiner-mover-leaver process execution.
Control evidence collection, change-record review, audit preparation support, and documentation of established controls.
Flexible employee capacity for seasonal peaks, backfills, parental leave coverage and project surges — without a permanent req.
Broader managed service coverage when you want a single partner across support, security and access rather than several vendors.
Need something else? Click here to view our custom services →
Proof
The two contractors we have on our team from UMRF Ventures add significant value to our operations! The greatest value they provide is in the time our team can use on strategic efforts. By UMRFV providing operational support of our team, we can allow other members to focus their efforts on our roadmap and other initiatives. UMRFV is providing the type of work and quality of work we would expect from an Analyst by evaluating daily change activity, maintaining compliance with established controls, and ensuring adherence to Raymond James' Change Management Standard.
The measurable return is not headcount cost; it is the senior-engineer hours that come back. That is the value the Raymond James team named first, and it is the outcome we scope against.
The question every buyer asks
It is the right question, and it is the one we would ask. Here is the honest answer.
Candidates come out of University of Memphis degree programs; 60% of those we have employed are in STEM fields; and are trained on your process before they touch your queue.
Analysts work under UMRF Ventures oversight against your standards. The Raymond James engagement runs inside that client's own Change Management Standard, not a parallel one.
A staffing firm loses a person and restarts recruiting. We are sourcing from a university we are embedded in, continuously; which is the same reason 10+ companies have hired our alumni into full-time roles.
Turnover is real in this model and we plan for it openly; ask us how we handle handover on a scoping call.
Procurement questions
Small on purpose. Most partners start with one queue or one function so both sides can judge the fit before scope grows. Bring us the one problem you want to solve first.
Yours. Our employees work in your ticketing, identity and monitoring tools, under your access model and your change process.
Yes. We are at 4075 Park Avenue in Memphis, adjacent to the University of Memphis campus where our talent pipeline comes from. On-site collaboration with Memphis-area partners is straightforward.
We plan the handover rather than react to it. Graduation dates are known well in advance, and the pipeline behind each role is the point of the model. Several partners have hired our employees directly into full-time roles.
One call. One problem. Tell us which queue or function is costing your senior staff the most time, and we will tell you honestly whether this model fits to solving the issue. Give Us a Call.
We will tell you whether we are the right partner for it, including when we are not.