Elevate Your IT Service Desk with UMRF Ventures

Keep your business moving with responsive, multi-channel help desk support tailored to your operations. As a trusted managed IT provider offering IT services in Memphis, we're powered by local talent and built for enterprise efficiency.

Get Started
Digital tech lines
UMRF Ventures IT help desk support team assisting clients

Seamless Managed IT Help Desk Support for Growing Businesses

UMRF Ventures is a trusted managed service provider delivering scalable, high-quality IT service desk solutions tailored to the healthcare, insurance, and IT sectors. Our teams integrate seamlessly into client environments, offering multi-channel support via phone, email, chat, and incident platforms. Through a “train-the-trainer” model and robust quality assurance, we ensure consistent, adaptable, and continuously improving service. Whether you need front-line support or specialized help desk operations, we build and manage desks that grow with your business.

Here's How UMRF Ventures Can Help

General Technical Support

  • Comprehensive Contact Center Services
  • Efficient and effective IT Help Desk Support
  • Experts in supporting password resets, account recovery, and email access issues

Claim Management Support

  • Intake and tracking of client-submitted claims
  • Status updates and resolution coordination
  • Documentation support and compliance alignment

Billing Support

  • Invoice clarification and payment assistance
  • Dispute resolution and billing corrections
  • Support during billing system transitions

Escalated Incident Management

  • Rapid response to high-impact technical issues
  • Coordination with specialized teams for resolution
  • Root cause analysis and follow-up communication
Get in Touch

Why Choose Us

desktop with a check mark

Innovative Partnership Model & Talent Pipeline

Collaborate with UMRF Ventures to leverage our unique managed service approach, while building a talent pipeline of future professionals for your company.

telephone icon

Consulting Expertise

UMRF Ventures provides comprehensive consulting services to help businesses optimize operations, focusing on IT, Business Analytics, and dashboard consulting. These services offer valuable insights for data-driven decision-making.

group of people icon

Cost-Effective Solutions

Enhance your service delivery by utilizing UMRF Ventures. Our operations are efficiently operated by motivated student workers at competitive rates. We are dedicated to delivering innovative solutions!

Trusted by leading Memphis and national organizations

  • FedEx
  • City of Memphis
  • First Horizon Bank
  • MLGW
  • Sedgewick
  • Raymond James
  • FedEx
  • City of Memphis
  • First Horizon Bank
  • MLGW
  • Sedgewick
  • Raymond James

Need more than help desk support? UMRF Ventures also delivers managed business optimization services and identity access management services to keep your business protected at every layer.

IT Solutions

IT Solutions

We specialize in delivering comprehensive IT Managed Services tailored to meet the unique needs of your organization. Our expert management team and workforce of University of Memphis students is dedicated to ensuring your technology and operations remain efficient, secure, and ahead of the curve.

See More

Compliance & Governance

Compliance & Governance

Our Compliance and Governance team ensures regulatory and internal policy alignment through proactive enforcement, controls, and audit prep. We manage access certifications, track remediation, and keep standards current. Supporting audits like PCI and SOX, we turn complex requirements into actionable insights to help organizations stay compliant, reduce risk, and remain audit-ready.

See More

Identity Access Management Icon

Identity Access Management (IAM)

Identity Access Management (IAM)

We offer IAM services to help you manage and secure user access to your systems and data. Our team can help you implement and maintain an effective IAM strategy to protect your organization from cyber threats. We can help you with user provisioning, access control, and identity governance to ensure that only authorized users have access to your resources.

See More

Ready to Elevate Your IT Services in Memphis?

Whether you need round-the-clock help desk support, advanced cybersecurity services, or a fully hands-off managed IT provider, UMRF Ventures has you covered. By partnering with our talented students, you solve your technology headaches today while establishing a powerhouse talent pipeline for your future hiring needs.

Get in Touch
FIT UMRFV FedEx