Contact Center Services
Our Email and Chat Response team delivers efficient and accurate customer support through written channels and phone interactions. We provide timely solutions, handle multiple interactions, and ensure exceptional service through effective written communication or proactive calls to ensure a positive customer experience.
IT Help Desk
Our IT Help Desk team provides top-notch technical support to resolve computer hardware, software, and network issues. With exceptional problem-solving skills, we ensure smooth technology operations and offer excellent customer service.
Cyber Security
Our Cyber Security team protects sensitive data by assessing systems, implementing security measures, and monitoring for potential threats. With extensive cybersecurity knowledge, we safeguard information and maintain confidentiality.
System Automation
Our Dev/Ops analysts dig into operational and network performance data and processes to create Python and Bash scripts to automate workflow processes and enhance operational efficiency
Business Optimization
Technology and engineering students collaborate with systems analytics and security assurance teams to develop optimization techniques that reduce resource consumption in Splunk or optimize workflow techniques to ensure smooth operation.
Much More...
Through Custom Ventures, we offer innovative and tailored solutions to meet clients' unique business needs. With expertise in problem-solving and industry knowledge, we develop customized strategies that drive success and create value.
"Bringing UMRFV on as a third-party vendor was one of the best decisions we made for our logging platform. They have transformed into a vital partner in our journey, significantly maturing our capabilities and enhancing the overall effectiveness of our operations. Their expertise and dedication have been instrumental in driving forward our goals and elevating our platform to new heights."
"We see this as a direct pipeline for future IAM talent at Raymond James."
"Our partnership with UMRFV has been essential to our organization's digitization strategy. The interactions we have with their student team are so refreshing because of the professionalism these young people display. They're eager, motivated, and always ready to help us deliver care for our patients by way of our technical platform."