The MLGW Billing Support Agent supports the MLGW Billing Team focusing on handling billing exceptions in the MLGW Customer Information System (CIS) and completing other assigned tasks in the billing department.

The Systems Analyst completes assigned tasks in the Command Center Systems Analytics environment to meet the overall project objectives.

The Communication Services Analyst is responsible for troubleshooting telecommunication issues. The Analyst provides telecommunication support working in collaboration with the Client Communication Services Team.

The Identity Access Management Analyst is responsible for issuing and troubleshooting access issues. The Analyst protects data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization of Raymond James.

The Sedgwick Support Agent provides customer service support for Sedgwick Claims Management via phone and chat (other communication channels like email might be added when the venture expands the service). This position consists of being the first line of contact for Sedgwick customers with issues accessing claim management applications.