The Technical Support Agent L1 provides technical Support for FedEx ECS on the phone (other communication channels like chat and email will be added when the venture expands the service). This position consists of being in the first line of contact for users with technical issues.

The Communication Services Analyst is responsible for troubleshooting telecommunication issues. The Analyst provides telecommunication support working in collaboration with the Client Communication Services Team.

The Identity Access Management Analyst is responsible for issuing and troubleshooting access issues. The Analyst protects data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization of Raymond James.

The Sedgwick Support Agent provides customer service support for Sedgwick Claims Management via phone and chat (other communication channels like email might be added when the venture expands the service). This position consists of being the first line of contact for Sedgwick customers with issues accessing claim management applications.

The Systems Analyst completes assigned tasks in the Command Center Systems Analytics environment to meet the overall project objectives.