Technical Support Agent

The Technical Support Agent is responsible for providing effective telephonic customer service for all clients by using excellent, in-depth knowledge of company technology as well as communicating effectively with team members within their department.


Technical Support Supervisor

Supervisors are responsible for monitoring agents and shift leads. In addition, Supervisors will assist management with various projects. You are expected to present yourself in a respectable and orderly manner that reflects UMRF Ventures’ policies.


IAM Agent

The ID Management & Access Agent is responsible for issuing and troubleshooting access issues. The agents protect data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization.


Customer Support Agent

The Customer Support Agent is responsible for providing effective customer service via chat and phone by using excellent, in-depth knowledge of client technology as well as communicating effectively with team members and leadership within their department.


Healthcare Advocacy Agent

The Healthcare Advocate is a Customer Service Agent specialized in handling healthcare requests for one of UMRF’s healthcare clients. The Advocate provides excellent customer service with compassion, professionalism and empathy while seeking to understand the healthcare concerns of the customer. Advocates process all incoming communication (call, email, chat) and outgoing calls professionally and efficiently, following UMRF Ventures and its client’s processes and procedures.


Systems Analyst

The Systems Analyst completes assigned tasks in the Command Center Systems Analytics environment to meet the overall project objectives.


Customer Support Associate

The Customer Support Agent is responsible for providing effective customer service via chat and phone by using excellent, in-depth knowledge of client technology as well as communicating effectively with team members and leadership within their department.